Return Policy

At Gemzy, we take pride in providing our customers with quality products and excellent customer service. We strive to ensure that our customers are satisfied with their purchases, and we stand behind the products that we offer.

Exchange policy 

   Products are eligible for exchange if they meet the following criteria.

• The product is in its original condition, including all tags, labels, and packaging.
• The product has not been used, washed, or damaged.
• The product is eligible for exchange within 3 days from the date of delivery.

Make to Order Products:

Our make-to-order products are pre-orders, and it takes 2 to 3 weeks minimum for an order to get ready. Payment mode for pre-order products is in advance.